Our Culture - Our DNA
Adopting innovative approaches to meet evolving client needs is difficult especially if you have legacy infrastructure issues which more often diminishes the quality of customer service. Pilatus Bank’s advantage as a challenger bank with minimal legacy issues in its technology platform and further investments in fin-tech solutions has lead Bank to having a solid and scalable proof of concept. We have an opportunity to make banking more relevant to the customers’ every-day lifestyle by deepening the relationship, fostering loyalty and anticipating the needs of customers instead of merely reacting to them. Pilatus Bank’s objective is to redefine the concept of banking from merely being a ‘place’ where customers go to for a service and/or product to creating a customer experience that enhances and facilitates our clients’ lifestyles.
Our commitment to our clients is a superior customer experience.
At Pilatus Bank we have built our success by embedding these core values in our daily activities:
- Embracing regulations, compliance, risk management and cyber-security without hindering creativity and innovation;
- Governance processes which strikes the right balance to support a superior customer experience;
- Continuously improving the quality of the customer experience by providing simple, convenient services that improve customer’s ability to manage and make better decisions on their financial matters;
- Implementing a lean distribution channel and organization structure to allow for agility, efficiency and scalability; and
- Enhancing the relationship-based model by ensuring that our bankers provide seamless service, with digital offerings giving clients extra convenience.
Concept & Belief
Trust is developed in human interactions. The rationale behind our substantial investment in the IT platform together with the human capital of Pilatus is to further strengthen these interactions which will take the banking industry back to its most core value of trust.
We believe in challenging the status quo, a different user experience, and total control on how banking services are delivered. To achieve this, Pilatus Bank’s model is designed to combine exclusivity with technology and human capital. We bring the bank to the doorstep of our clients through our state-of-the-art technology. Our exclusive banking model through our bankers enables clients to have total access to the bank, and ultimate control of their life aspirations. Our uniquely designed products and services allow for a total integration and consolidation of high-net-worth individuals’ personal and corporate assets.
Our Technology Approach
Pilatus Bank leverages cutting-edge technology while providing personalised service. We have made significant investments in information technology to facilitate more effective interaction between bankers and clients and to strengthen their relationships. Gone are the days of multiple emails, phone calls, print jobs and faxes to communicate with clients and collect supporting documents before a banker can proceed with a client’s transaction or request.
Our proprietary ARX™ communication platform provides a secure, convenient, and direct channel for clients to interact with their bankers and provide authenticated instructions and information, from anywhere, and anytime. ARX builds upon and integrates with the strengths of our core banking system, Oracle FLEXCUBE, effectively bringing its capabilities to the clients without complexity. The results are stunning and represent only the tip of the iceberg on what is possible.
ARX streamlines communication between bankers, clients, and their associates and expedites the collection of relevant information, authenticated and archived in real-time. In doing so, ARX provides each client with a better user experience and a higher level of service, while supporting the Bank’s implementation of anti-money laundering (AML) systems and controls. Compliance with AML policies and procedures, critical in today’s financial services industry, was central to the development of our technology platform, which we believe differentiates us from other players in the financial technology sector.